新楠•抖音电商客服培训，0基础小白客服通往金牌客服之路

Xinnan • Douyin e-commerce customer service training, 0 basic small white customer service to gold medal customer service road
新楠•抖音电商客服培训，0基础小白客服通往金牌客服之路

Course list:
课程目录：

One course selling point one
一课程卖点一

Professional system of training students less detours to save time
专业系统的培训学员少走弯路节省时间

Help electric shop talent training
助力电商店铺人才培养

Improve customer service professionalism
提高客服专业度

Can be home office work form flexible time free
可居家办公工作形式灵活时间自由

Course object
课程对象

1. Douyin e-commerce boss, customer service supervisor, anchor, etc
1抖音电商老板、客服主管、主播等

2. I don't understand the customer service of Douyin e-commerce
2不懂抖音电商的客服

3 0 base small white
3 0基础小白

Course catalogue
课程目录

01. Chapter 1: Cognition -- Current Situation of Douyin E-commerce Customer Service mp4
01.第一章：认知篇-抖音电商客服现状mp4

02. Chapter 1: Cognition -- Comparison between home and office customer service.mp4
02.第一章：认知篇-居家工作客服和办公室工作客服的对比.mp4

03. Chapter 1: Cognition -- The whole process of learning, entry and work.mp4
03.第一章：认知篇-客眼学习、入职、上岗工作的全流程.mp4

04. Chapter One: Cognition - Income, growth and personal growth of customer service.mp
04.第一章：认知篇-客服的收入待遇、上升空间及个人成长.mp

05. Chapter 2: Basic Competence - Office Equipment recommendation and configuration.mp4
05.第二章：基础能力篇-办公设备推荐及配置.mp4

06. Chapter 2: Basic Ability - Doudian Flying Pigeon customer service platform with tutorial -1.mp4
06.第二章：基础能力篇-抖店飞鸽客服平台便用教程-1.mp4

07. Chapter 2: Basic Abilities - Doudian Pigeon passenger segment platform use tutorial -2.mp4
07.第二章：基础能力篇-抖店飞鸽客段平台使用教程-2.mp4

08. Chapter 2: Basic Competence - logistics Express knowledge learning.mp4
08.第二章：基础能力篇-物流快递知识学习.mp4

09. Chapter 2: Basic Competence - Customer Service work mental preparation and mental adjustment.mp4
09.第二章：基础能力篇-客服工作心里准备及心态调整.mp4

10. Chapter 3: Customer service rules - What are the effects and losses of bad customer service work? mp4
10.第三章：客服服务规则篇-客服工作做不好有哪些影响和损失.mp4

11. Chapter 2: Customer Service Rules - Doudian Customer Service high voltage Line.mp4
11.第二章：客服服务规则篇-抖店客服高压线.mp4

12. Chapter 2: Customer Service Rules - Advertising Law Learning and getting into the trap Guide.mp4
12.第二章：客服服务规则篇-广告法学习及进坑指南.mp4

13. Chapter 4: Pre-sale Sales techniques - Full preparation before sale - Prepare easily.mp4
13.第四章：售前销售技巧篇-售前充分准备—做好准备轻松上阵.mp4

14. Chapter 4: Pre-sale Sales Skills - Pre-sale customer reception practical skills 1.mp4
14.第四章：售前销售技巧篇-售前顾客接待实战技巧1.mp4

15. Chapter 4: Pre-sale Sales Skills - Pre-sale customer reception practical skills 2.mp4
15.第四章：售前销售技巧篇-售前顾客接待实战技巧2.mp4

16. Chapter 4: Pre-sale Sales skills - pre-sale customer reception practical skills 3.mp4
16.第四章：售前销售技巧篇-售前顾客接待实战技巧3.mp4

17. Chapter 4: Pre-sale Sales Skills - pre-sale customer reception practical skills 4.mp4
17.第四章：售前销售技巧篇-售前顾客接待实战技巧4.mp4

18. Chapter 4: Pre-sale Sales Skills - pre-sale customer reception practical skills 5.mp4
18.第四章：售前销售技巧篇-售前顾客接待实战技巧5.mp4

19 Chapter 4: Pre-sale Sales Techniques - Pre-sale work prohibited General Manager.mp4
19第四章：售前销售技巧篇-售前工作禁总.mp4

20. Chapter 5: After-sales Treatment skills - with a good state of mind and emotions to treat after-sales, after-sales treatment.mp4
20.第五章：售后处理技巧篇-以良好的心态和情绪看待售后、处理售后.mp4

21. The fifth chapter: After-sales Treatment skills -- after-sales problem handling practical skills 1.mp4
21.第五章：售后处理技巧篇-售后问题处理实战技巧1.mp4

22. The fifth chapter: After sale Handling skills - after sale problem handling actual skills 2.mp4
22.第五章：售后处理技巧篇-售后问题处理实战技巧2.mp4

23. Chapter 5: After Sale Handling skills -- After sale problem handling practical skills 3.mp4
23.第五章：售后处理技巧篇-售后问题处理实战技巧3.mp4

24. Chapter 5: After Sale Handling Skills - Complaint handling skills and after sale work.mp4
24.第五章：售后处理技巧篇-投诉处理技巧及售后工作禁总.mp4

25. Chapter 6: Ability Improvement -- Learn to Read Data -- Professional ability improves accurately.mp4
25.第六章：能力提升篇-学会看数据——专业能力精准提升.mp4

26. Chapter 6: Ability Improvement - Learn to read chat records - comprehensive actual combat ability improved.mp4
26.第六章：能力提升篇-学会看聊天记录——综合实战能力全面提升.mp4

27 Chapter 7: Customer Service Workplace Communication Skills - Communication skills with colleagues.mp4
27第七章：客服职场沟通技巧-与同事的沟通技巧.mp4

28. Chapter 7: Customer Service workplace communication skills - with supervisors, negative beauty mp
28.第七章：客服职场沟通技巧-与主管、负美人mp

29. Chapter 7: Customer Service Workplace Communication Skills -- Extras: Communication skills with the boss, the wife of the boss and the boss's relatives.mp4
29.第七章：客服职场沟通技巧-番外：与老板、老板娘及老板亲戚的沟通技巧.mp4

30. Chapter 8: Supplementary knowledge and frequently asked Questions - Communication skills with family and friends.mp4
30.第八章：知识点补充及常见问题篇-与自己家人朋友沟通技巧.mp4

31. Chapter 8: Knowledge supplement and Fuchuan problem
31.第八章：知识点补充及富川问题篇